{"id":10024,"date":"2020-11-05T12:48:50","date_gmt":"2020-11-05T17:48:50","guid":{"rendered":"https:\/\/www.seedprod.com\/?post_type=ht_kb&#038;p=10024"},"modified":"2022-10-28T13:04:21","modified_gmt":"2022-10-28T17:04:21","slug":"quick-troubleshooting-tips","status":"publish","type":"ht_kb","link":"https:\/\/www.seedprod.com\/docs\/quick-troubleshooting-tips\/","title":{"rendered":"Quick Troubleshooting Tips"},"content":{"rendered":"<h2>Pages Not Showing At All or Not Found<\/h2>\n<ul>\n<li>If you have a cache plugin active, clear your site&#8217;s cache using its <strong>Purge<\/strong> or <strong>Clear Cache <\/strong>option. Some web hosts also have a server-side caching layer that needs to be cleared after updates are made. Check with your host&#8217;s support team to help clear your server-side cache if you are unsure how to.<\/li>\n<li>If you&#8217;re trying to use your <strong>Coming Soon<\/strong>, <strong>Maintenance<\/strong>, <strong>Login<\/strong>, or <strong>404<\/strong> page, be sure that it is enabled by setting their toggle switch to <strong>Active<\/strong>.<br \/>\n<img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-17994 size-full\" src=\"https:\/\/www.seedprod.com\/wp-content\/uploads\/2020\/11\/seedprod-page-modes.png\" alt=\"\" width=\"1200\" height=\"414\" srcset=\"https:\/\/www.seedprod.com\/wp-content\/uploads\/2020\/11\/seedprod-page-modes.png 1200w, https:\/\/www.seedprod.com\/wp-content\/uploads\/2020\/11\/seedprod-page-modes-400x138.png 400w, https:\/\/www.seedprod.com\/wp-content\/uploads\/2020\/11\/seedprod-page-modes-800x276.png 800w, https:\/\/www.seedprod.com\/wp-content\/uploads\/2020\/11\/seedprod-page-modes-768x265.png 768w, https:\/\/www.seedprod.com\/wp-content\/uploads\/2020\/11\/seedprod-page-modes-50x17.png 50w\" sizes=\"auto, (max-width: 1200px) 100vw, 1200px\" \/><\/li>\n<li>If you cannot view your <strong>landing page <\/strong>or it<strong> can&#8217;t be found <\/strong>while<strong> logged out<\/strong>, be sure to publish this page. You can do this by clicking on the <strong>Save\u00a0<\/strong>dropdown arrow, then click <strong>Publish<\/strong>.<br \/>\n<img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-17995 size-medium\" src=\"https:\/\/www.seedprod.com\/wp-content\/uploads\/2020\/11\/seedprod-publish-button-400x151.png\" alt=\"\" width=\"400\" height=\"151\" srcset=\"https:\/\/www.seedprod.com\/wp-content\/uploads\/2020\/11\/seedprod-publish-button-400x151.png 400w, https:\/\/www.seedprod.com\/wp-content\/uploads\/2020\/11\/seedprod-publish-button-800x302.png 800w, https:\/\/www.seedprod.com\/wp-content\/uploads\/2020\/11\/seedprod-publish-button-768x290.png 768w, https:\/\/www.seedprod.com\/wp-content\/uploads\/2020\/11\/seedprod-publish-button-50x19.png 50w, https:\/\/www.seedprod.com\/wp-content\/uploads\/2020\/11\/seedprod-publish-button.png 873w\" sizes=\"auto, (max-width: 400px) 100vw, 400px\" \/><\/li>\n<\/ul>\n<h2>&#8216;Template Not Found&#8217; message displaying on pages<\/h2>\n<ul>\n<li>If you visit a page and you see a &#8216;<strong>No Template Found<\/strong>&#8216; message, it means that a theme builder template is not being applied to that page.<br \/>\n<img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-large wp-image-24507\" src=\"https:\/\/www.seedprod.com\/wp-content\/uploads\/2020\/11\/Not-Template-Found-800x227.png\" alt=\"\" width=\"800\" height=\"227\" srcset=\"https:\/\/www.seedprod.com\/wp-content\/uploads\/2020\/11\/Not-Template-Found-800x227.png 800w, https:\/\/www.seedprod.com\/wp-content\/uploads\/2020\/11\/Not-Template-Found-400x114.png 400w, https:\/\/www.seedprod.com\/wp-content\/uploads\/2020\/11\/Not-Template-Found-768x218.png 768w, https:\/\/www.seedprod.com\/wp-content\/uploads\/2020\/11\/Not-Template-Found-50x14.png 50w, https:\/\/www.seedprod.com\/wp-content\/uploads\/2020\/11\/Not-Template-Found.png 1253w\" sizes=\"auto, (max-width: 800px) 100vw, 800px\" \/><\/p>\n<p>Make sure that the conditions of the template is set to display on your page:<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-large wp-image-24508\" src=\"https:\/\/www.seedprod.com\/wp-content\/uploads\/2020\/11\/Conditions-800x396.png\" alt=\"\" width=\"800\" height=\"396\" srcset=\"https:\/\/www.seedprod.com\/wp-content\/uploads\/2020\/11\/Conditions-800x396.png 800w, https:\/\/www.seedprod.com\/wp-content\/uploads\/2020\/11\/Conditions-400x198.png 400w, https:\/\/www.seedprod.com\/wp-content\/uploads\/2020\/11\/Conditions-768x380.png 768w, https:\/\/www.seedprod.com\/wp-content\/uploads\/2020\/11\/Conditions-50x25.png 50w, https:\/\/www.seedprod.com\/wp-content\/uploads\/2020\/11\/Conditions-1536x760.png 1536w, https:\/\/www.seedprod.com\/wp-content\/uploads\/2020\/11\/Conditions.png 1725w\" sizes=\"auto, (max-width: 800px) 100vw, 800px\" \/><\/li>\n<\/ul>\n<h2>Pages Not Showing Correctly<\/h2>\n<ul>\n<li>If a page is not showing properly while viewing on the frontend, you may try turning the <strong>Isolation Mode <\/strong>option to rule out any third-party styling. You can do this by going to the <strong>Page Settings &gt; General<\/strong> panel, then toggle the <strong>Isolation Mode <\/strong>option to\u00a0<strong>Enable<\/strong>.<br \/>\n<img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-17891 size-full\" src=\"https:\/\/www.seedprod.com\/wp-content\/uploads\/2020\/11\/troubleshooting-isolation-mode.png\" alt=\"\" width=\"1266\" height=\"700\" srcset=\"https:\/\/www.seedprod.com\/wp-content\/uploads\/2020\/11\/troubleshooting-isolation-mode.png 1266w, https:\/\/www.seedprod.com\/wp-content\/uploads\/2020\/11\/troubleshooting-isolation-mode-400x221.png 400w, https:\/\/www.seedprod.com\/wp-content\/uploads\/2020\/11\/troubleshooting-isolation-mode-800x442.png 800w, https:\/\/www.seedprod.com\/wp-content\/uploads\/2020\/11\/troubleshooting-isolation-mode-768x425.png 768w, https:\/\/www.seedprod.com\/wp-content\/uploads\/2020\/11\/troubleshooting-isolation-mode-50x28.png 50w\" sizes=\"auto, (max-width: 1266px) 100vw, 1266px\" \/><\/li>\n<\/ul>\n<h2>Builder Not Working<\/h2>\n<p>If you are having a problem with the builder (such as can&#8217;t insert an image or other features in the builder is broken\/not working), you can try using the builder in debug mode. To enable this mode within your WP admin dashboard, follow these quick steps below:<\/p>\n<ol>\n<li>Go to <strong>SeedProd &gt; Settings<br \/>\n<a href=\"https:\/\/www.seedprod.com\/wp-content\/uploads\/2020\/11\/Annotation-on-2020-11-05-at-12-46-41.png\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-10031 size-medium\" src=\"https:\/\/www.seedprod.com\/wp-content\/uploads\/2020\/11\/Annotation-on-2020-11-05-at-12-46-41-400x282.png\" alt=\"\" width=\"400\" height=\"282\" srcset=\"https:\/\/www.seedprod.com\/wp-content\/uploads\/2020\/11\/Annotation-on-2020-11-05-at-12-46-41-400x282.png 400w, https:\/\/www.seedprod.com\/wp-content\/uploads\/2020\/11\/Annotation-on-2020-11-05-at-12-46-41-800x564.png 800w, https:\/\/www.seedprod.com\/wp-content\/uploads\/2020\/11\/Annotation-on-2020-11-05-at-12-46-41-768x541.png 768w, https:\/\/www.seedprod.com\/wp-content\/uploads\/2020\/11\/Annotation-on-2020-11-05-at-12-46-41-50x35.png 50w, https:\/\/www.seedprod.com\/wp-content\/uploads\/2020\/11\/Annotation-on-2020-11-05-at-12-46-41.png 983w\" sizes=\"auto, (max-width: 400px) 100vw, 400px\" \/><\/a><br \/>\n<\/strong><\/li>\n<li>Click on the <strong>View Debug Information<\/strong> link<\/li>\n<li>Check the <strong>Enable Builder Debug <\/strong>box, then click\u00a0<strong>Save Changes.<\/strong><strong><br \/>\n<a href=\"https:\/\/www.seedprod.com\/wp-content\/uploads\/2020\/11\/Screen-Shot-on-2020-11-05-at-12-50-12.png\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-medium wp-image-10035\" src=\"https:\/\/www.seedprod.com\/wp-content\/uploads\/2020\/11\/Screen-Shot-on-2020-11-05-at-12-50-12-400x151.png\" alt=\"\" width=\"400\" height=\"151\" srcset=\"https:\/\/www.seedprod.com\/wp-content\/uploads\/2020\/11\/Screen-Shot-on-2020-11-05-at-12-50-12-400x151.png 400w, https:\/\/www.seedprod.com\/wp-content\/uploads\/2020\/11\/Screen-Shot-on-2020-11-05-at-12-50-12-50x19.png 50w, https:\/\/www.seedprod.com\/wp-content\/uploads\/2020\/11\/Screen-Shot-on-2020-11-05-at-12-50-12.png 505w\" sizes=\"auto, (max-width: 400px) 100vw, 400px\" \/><\/a><br \/>\n<\/strong><\/li>\n<\/ol>\n<h2>Resetting A Page<\/h2>\n<p>If you have an issue with your <strong>Coming Soon<\/strong>, <strong>Maintenance<\/strong>, <strong>Login<\/strong>, or <strong>404<\/strong> page and need to reset them, follow the steps below.<\/p>\n<ol>\n<li>Go to <strong>SeedProd &gt; Settings<\/strong><\/li>\n<li>Click on the <strong>View Debug Information<\/strong> link<\/li>\n<li>Check the reset option box for the desired page,\u00a0then click\u00a0<strong>Save Changes.<\/strong><\/li>\n<\/ol>\n<p><a href=\"https:\/\/www.seedprod.com\/wp-content\/uploads\/2020\/11\/Screen-Shot-on-2020-11-05-at-12-48-16.png\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-medium wp-image-10032\" src=\"https:\/\/www.seedprod.com\/wp-content\/uploads\/2020\/11\/Screen-Shot-on-2020-11-05-at-12-48-16-400x208.png\" alt=\"\" width=\"400\" height=\"208\" srcset=\"https:\/\/www.seedprod.com\/wp-content\/uploads\/2020\/11\/Screen-Shot-on-2020-11-05-at-12-48-16-400x208.png 400w, https:\/\/www.seedprod.com\/wp-content\/uploads\/2020\/11\/Screen-Shot-on-2020-11-05-at-12-48-16-50x26.png 50w, https:\/\/www.seedprod.com\/wp-content\/uploads\/2020\/11\/Screen-Shot-on-2020-11-05-at-12-48-16.png 695w\" sizes=\"auto, (max-width: 400px) 100vw, 400px\" \/><\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Pages Not Showing At All or Not Found If you have a cache plugin active, clear your site&#8217;s cache using its Purge or Clear Cache option. Some web hosts also have a server-side caching layer that needs to be cleared after updates are made. Check with your host&#8217;s support team to help clear your server-side [&hellip;]<\/p>\n","protected":false},"author":1,"comment_status":"closed","ping_status":"closed","template":"","format":"standard","meta":{"limit_modified_date":"","last_modified_date":"","inline_featured_image":false,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"ht-kb-category":[3739],"ht-kb-tag":[],"class_list":["post-10024","ht_kb","type-ht_kb","status-publish","format-standard","hentry","ht_kb_category-troubleshooting"],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/www.seedprod.com\/wp-json\/wp\/v2\/ht-kb\/10024","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.seedprod.com\/wp-json\/wp\/v2\/ht-kb"}],"about":[{"href":"https:\/\/www.seedprod.com\/wp-json\/wp\/v2\/types\/ht_kb"}],"author":[{"embeddable":true,"href":"https:\/\/www.seedprod.com\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.seedprod.com\/wp-json\/wp\/v2\/comments?post=10024"}],"version-history":[{"count":0,"href":"https:\/\/www.seedprod.com\/wp-json\/wp\/v2\/ht-kb\/10024\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.seedprod.com\/wp-json\/wp\/v2\/media?parent=10024"}],"wp:term":[{"taxonomy":"ht_kb_category","embeddable":true,"href":"https:\/\/www.seedprod.com\/wp-json\/wp\/v2\/ht-kb-category?post=10024"},{"taxonomy":"ht_kb_tag","embeddable":true,"href":"https:\/\/www.seedprod.com\/wp-json\/wp\/v2\/ht-kb-tag?post=10024"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}